Senior Service Operations Engineer

Overall Responsibilities

  • Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet;
  • Automate configuration management of all levels of the environments; Be involved in ’Dockerizing’ all systems, including production environments;
  • Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix;
  • Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration;
  • Create and maintain technical documentation;
  • Maintain healthy systems and develop and measure KPIs in all system layers;
  • Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments;
  • Be part of the on-call technical support team;
  • Setup environments for new customers;
  • Interact with third-party suppliers and other departments as required;
  • Managing change to production systems.  


Skills and Knowledge

The right applicant should have:

  • B.Sc. in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role;
  • Strong working knowledge of Linux operating systems and scripting;
  • Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management;
  • Good grasp of Software Release Process and other Technical Operations processes;
  • Proficient in virtual server technologies such as VMWare;
  • Knowledge of current computer security practices and network protocols and devices;
  • Good verbal/written communication skills;
  • Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.

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